1. Basic information

Our payment: wire transfer, letter of credit
Payment terms: 30% deposit by wire transfer, 70% balance by wire transfer before shipment

2. Our products

Q: How can I get some samples?
A: Free samples can be provided for testing before ordering, just pay the courier cost.
Q: How can we guarantee the quality?
There is always a pre-production sample before mass production and a final inspection must be done before shipment.
Q: Can I make my own custom design for the product and packaging?
A: Yes, OEM can be done according to your needs, just provide us with your design samples.

3. About product quality

Q: What does your factory do in terms of quality control?
A: We have a strict quality control system, our quality inspectors will test all products for function and appearance before shipping.
Q: How can we guarantee the quality?
A: There is always a pre-production sample before mass production and a final inspection must be done before shipment.
Q: What are your packaging conditions?
A: Generally speaking, we use neutral white boxes and brown cartons to pack the goods. If you have special requirements, we can pack the goods in your branded boxes after we get your authorization letter.

4. About OEM or ODM

Q: Can you provide OEM or ODM products?
We not only provide OEM and ODM orders for our customers, we also do trading, wholesale and regional agency.
Q: Can you produce according to our design requirements, packaging, etc.?
We are fully able to produce, package, and ship to customer's specified destination according to their design requirements, size, and material.
Q: Our custom products are mainly as follows.
Floating oil seals, skeleton oil seals, guide rings, O-rings, Glaze rings and Stir seals, etc.

5. Our pricing

Q: What is your pricing mechanism?
Our prices may change depending on supply and other market factors. After your company sends us an inquiry, we will send you an updated price list.

6. Our delivery time

Q: How long is your normal product delivery time?
For samples, the delivery time is within 5 working days. For mass production, the delivery time is 15-20 days after receiving the deposit. Delivery time will be effective after: (i) we receive your deposit, and (ii) we get your final approval for the product.
If our delivery time does not meet your deadline, please check your requirements in the sale. In any case, we will do our best to meet your needs.
Q: Product minimum order quantity, minimum order quantity
The minimum order quantity of products is based on the category and quantity of goods, please contact us for details and we will reply at the first time.

7. Shipping method

Q: Do you guarantee safe and reliable delivery of your products?
Yes, we always use high quality packaging for shipping.
Q: What are the shipping costs?
The shipping cost depends on the pickup method you choose. Courier is usually the fastest way, but also the most expensive. Ocean freight is the best solution for large shipments. We can only give you the exact shipping cost once we know the details of the amount, weight and method.

8. Our services

(1) What online communication tools do you have?
Our company's online communication tools include telephone, email, and WeChat.
(2) What is your complaint hotline and email address?
If you have any dissatisfaction, please send your questions to ymtrade2022@163.com
We will contact you within 24 hours, thank you very much!